Information We Collect

The information we collect depends on how you interact with Zizzi. This may include:

• Name, email address, shipping address, and billing details
• Order information, product selections, purchase history, and return or exchange requests
• Account login details if account features are available and you choose to create an account
• Customer support messages, including questions about orders, shipping, returns, exchanges, products, or account help
• Technical information such as device type, browser type, IP address, pages viewed, site interactions, and general usage data
• Email marketing preferences, if you subscribe to receive updates from Zizzi

How We Use Your Information

Zizzi may use the information we collect to:

• Process, confirm, ship, and manage customer orders
• Provide order updates, tracking information, and customer service
• Handle returns, exchanges, refunds, damaged items, or wrong-item requests
• Respond to questions about products, sizing, accounts, or store policies
• Improve website performance, shopping features, and customer experience
• Send email marketing messages when you have subscribed or otherwise agreed to receive them
• Prevent fraud, protect website security, and enforce store policies
• Maintain business records and comply with applicable obligations

Order Processing

When you place an order with Zizzi, we use the information you provide to confirm your purchase, prepare your order, arrange shipment, provide customer support, and process any eligible returns or exchanges.

Please make sure the information you provide at checkout is accurate. Incorrect or incomplete order details may affect order processing, delivery, or support response times.

Payment Information

Payments may be processed through PayPal, Stripe, or credit card payment services, depending on the payment method available and selected at checkout.

Zizzi does not require you to send full payment card details by email. Please do not include sensitive payment information when contacting customer support. Payment details are handled through the applicable payment processor used for your transaction.

Cookies and Analytics

Zizzi uses cookies and analytics tracking to support website functionality, understand how visitors use the site, improve page performance, remember preferences, and help provide a smoother shopping experience.

Cookies are small files stored on your device. They may help with features such as cart functionality, browsing preferences, website performance, and general usage analysis.

You can usually manage or disable cookies through your browser settings. Some website features may not work properly if certain cookies are blocked.

Email Marketing

If you subscribe to Zizzi email marketing, we may use your email address to send product updates, offers, store news, style inspiration, and promotional messages.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us at [email protected].

Unsubscribing from marketing emails does not stop important transactional messages related to orders, payments, shipping, returns, exchanges, or customer support.

Service Providers

Zizzi may share limited information with service providers that help operate our store and fulfill customer requests. These may include payment processing, order management, shipping support, email communication, website hosting, analytics, security, and customer service tools.

Service providers are expected to use customer information only as needed to provide services to Zizzi and support the operation of our online store.

Data Security

We use reasonable administrative, technical, and organizational measures designed to help protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.

No online store, website, or electronic transmission can be guaranteed to be completely secure. Please use care when sharing information online and avoid sending sensitive payment details by email.

Data Retention

Zizzi keeps personal information only for as long as reasonably needed to fulfill the purposes described in this Privacy Policy, including order processing, customer support, returns, exchanges, fraud prevention, recordkeeping, and store operations.

Retention periods may vary depending on the type of information, the reason it was collected, and whether it is needed for legitimate business, security, or compliance purposes.

Customer Privacy Rights

Depending on where you live, you may have certain privacy rights regarding your personal information. These rights may include the ability to request access, correction, deletion, restriction, or a copy of certain personal information.

You may also be able to object to certain processing or withdraw consent where processing is based on consent, such as email marketing subscriptions.

To submit a privacy request, contact Zizzi at [email protected]. We may need to verify your identity before completing certain requests.

Children’s Privacy

The Zizzi website is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to Zizzi, please contact us so we can review the request and take appropriate action.

International Users

If you access the Zizzi website from outside the location where our store systems or service providers operate, your information may be processed in a different country than where you live.

By using our website or placing an order, you understand that your information may be handled as needed to provide store services, process orders, support payments, respond to customer inquiries, and operate our website.

Policy Updates

Zizzi may update this Privacy Policy from time to time to reflect changes in our store practices, website features, services, or operational needs.

When updates are made, the “Last updated” date near the top of this page will be revised. Your continued use of the website after updates are posted means you acknowledge the updated policy.

Contact Us

If you have questions about this Privacy Policy, your personal information, email marketing preferences, or a privacy request, please contact Zizzi customer support at [email protected].

To help us assist you efficiently, please include your full name, the email address connected to your request, and a clear description of your privacy question.