Shipping Policy
At Zizzi, we want your order to arrive smoothly and clearly. This policy explains our Free Worldwide Shipping service, order processing time, estimated delivery time, tracking updates, and how to contact us if you need help with a shipment.
Free Worldwide Shipping
Zizzi offers Free Worldwide Shipping on all eligible orders. There is no standard shipping charge at checkout for this service.
| Shipping Detail | Policy |
|---|---|
| Order Processing Time | 1–3 days after your order is confirmed |
| Estimated Delivery Time | 2–5 days after shipment |
| Tracking Update Time | Tracking information may update within 1–3 days after shipment |
| Shipping Rate | Free worldwide |
| Customs, Duties & Import Taxes | Included in our Free Worldwide Shipping service and covered by us if applicable |
Order Processing Time
Orders are processed within 1–3 days after order confirmation. During this time, your order is reviewed, prepared, packed, and made ready for shipment.
Estimated Delivery Time
Once your order has shipped, the estimated delivery time is 2–5 days. Delivery timing may vary depending on the destination, address accuracy, customs handling, or local delivery conditions.
Shipping Destinations
We provide Free Worldwide Shipping to available delivery destinations worldwide. If we are unable to ship to the address provided, we will contact you using the email address on your order.
Shipping Rates
Standard shipping is free worldwide. Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service and will be covered by us if applicable.
Tracking Your Order
When your order ships, you will receive tracking information if tracking is available for your shipment. Tracking details may take 1–3 days after shipment to update in the carrier system.
If your tracking link does not show movement right away, please allow time for the first scan or status update to appear.
Wrong or Incomplete Address
Please review your shipping address carefully before placing your order. If you notice an error, contact us as soon as possible at [email protected].
If an order has already been shipped, we may not be able to change the delivery address. If a package is returned or delayed because of an incorrect or incomplete address, contact us and we will help review the next available steps.
Customs, Duties, Import Taxes & Government Charges
Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If such fees occur, they will be covered by us.
If you receive a notice requesting payment for customs duties, import taxes, brokerage fees, or other government charges related to your Zizzi order, please contact us before making payment so we can review and assist.
Lost, Delayed, or Damaged Packages
If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at [email protected] so we can help review the issue.
- For delayed packages, include your order number and tracking details.
- For damaged packages, include photos of the package and item condition.
- For missing packages, include the delivery address and any tracking updates you received.
Contact Us
If you have questions about shipping, tracking, delivery, address changes, customs coverage, or a package issue, please contact Zizzi customer support at [email protected].
To help us assist you quickly, please include your full name, order number, email address used at checkout, and a clear description of your shipping concern.
