Return Policy
At Zizzi, we want you to feel confident with your purchase. This policy explains our 30 Days Free Returns service, return eligibility, refund timing, exchanges, and how to contact us before sending any return.
30 Days Free Returns
Zizzi offers 30 Days Free Returns on eligible items. The return window begins from the date your order is delivered.
Before sending any return, you must contact our customer service team first to receive the correct return instructions and return details. Returns sent without contacting customer service first may not be accepted.
| Return Detail | Policy |
|---|---|
| Return Window | 30 days from delivery |
| Return Shipping Cost | Free for eligible returns |
| Return Instructions | Contact customer service before sending any return |
| Refund Processing Time | 3–15 days after the returned item is received and inspected |
| Return Address | Provided by customer service after your return request is reviewed |
Return Eligibility
Items may be returned within 30 days if they meet our return requirements and customer service has provided return instructions before the item is shipped back.
Item Condition
Returned items must be unused, unworn, unwashed, free from odors or damage, and returned with original tags and packaging when applicable.
Return Shipping Cost
Eligible returns are free under our 30 Days Free Returns service. Please follow the return details provided by customer service.
Refund Timing
Refunds are processed within 3–15 days after the returned item is received and inspected. The refund will be issued to the original payment method when possible.
Non-Returnable Items
Some items may not be eligible for return unless they arrive damaged, defective, or incorrect. Non-returnable items may include:
- Items that have been worn, washed, used, altered, stained, or damaged after delivery
- Items without original tags or required packaging
- Personal, intimate, or hygiene-sensitive items where the original packaging has been opened or removed
- Gift cards or store credit, if offered
- Items marked as final sale or non-returnable at the time of purchase, unless otherwise required by law
How to Start a Return
To start a return, please contact our customer service team before sending your item back.
- Email [email protected] within 30 days of delivery.
- Include your full name, order number, and the email address used at checkout.
- Tell us which item you want to return and the reason for the return.
- Wait for our customer service team to send the correct return instructions and return details.
- Package the item securely and follow the instructions provided by customer service.
Please contact our customer service team at [email protected] to receive the correct return instructions and return details. Do not send returns to any address unless it has been provided by our customer service team for your specific return.
Returns Sent Without Approval
Returns sent without contacting customer service first may not be accepted. We are unable to confirm return eligibility, return details, or proper processing unless your return request has been reviewed before shipment.
Refund Process
Once your returned item is received and inspected, we will notify you about the status of your return. If your return is approved, your refund will be processed within 3–15 days.
Depending on your payment provider, it may take additional time for the refund to appear on your statement after it has been issued.
Exchanges
If you need a different size, color, or item, please contact us at [email protected]. We will review your request and provide the next available steps.
Exchange availability may depend on stock, product condition, and return eligibility. If an exchange is not available, we may guide you through a return and new order instead.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [email protected].
- Include your order number and the email address used at checkout.
- Describe the issue clearly.
- Attach photos of the item, packaging, label, or issue when helpful.
Our team will review the details and help with the appropriate solution.
Final Sale Items
If an item is clearly marked as final sale or non-returnable at the time of purchase, it may not be eligible for return or exchange unless it arrives damaged, defective, incorrect, or unless otherwise required by law.
Contact Us
If you have questions about returns, exchanges, refund status, item eligibility, or return instructions, please contact Zizzi customer support at [email protected].
To help us assist you quickly, please include your full name, order number, email address used at checkout, item details, and a clear description of your return request.
